Data protection

Thank you for your interest in our website. The protection of your personal data is important to us. Below you will find information on how to handle your data that is collected through your use of our website. Your data will be processed in accordance with the legal regulations on data protection. Insofar as there are links to other websites, we have neither influence nor control over the linked content and the data protection regulations there. We recommend checking the data protection declarations on the linked websites in order to be able to determine whether and to what extent personal data is collected, processed, used or made accessible to third parties.

Responsible body within the meaning of data protection law
Car Solutions International GmbH
Haart 224, Gebäude 4
24539 Neumuenster
Germany
+49 4321 556300
+49 4321 5563029
office@getcsi.de
csi-repair.com

Contact details of the data protection officer

PROLIANCE GmbH / www.datenschutzexperte.de

Data Protection Officer

Leopoldstr. 21

80802 Munich

datenschutzbeauftragter@datenschutzexperte.de

Definitions

Our data protection declaration should be simple and understandable for everyone. The data protection declaration usually uses the official terms of the General Data Protection Regulation (GDPR). The official definitions are explained in Art. 4 GDPR.

Zugriff auf und Speicherung von Informationen in Endeinrichtungen

Durch die Nutzung unserer Website kann ein Zugriff auf Informationen (z.B. IP-Adresse) oder eine Speicherung von Informationen (z.B. Cookies) in Ihren Endeinrichtungen erfolgen. Mit diesem Zugriff bzw. dieser Speicherung kann eine weitere Verarbeitung personenbezogener Daten im Sinne der DSGVO verbunden sein.

In den Fällen, in denen ein solcher Zugriff auf Informationen bzw. ein solches Speichern von Informationen zur technisch fehlerfreien Bereitstellung unserer Dienste unbedingt erforderlich ist, erfolgt dies auf Grundlage von § 25 Abs. 1 S. 1, Abs. 2 Nr. 2 TTDSG.

In den Fällen, in denen ein solcher Vorgang anderen Zwecken (z.B. der bedarfsgerechten Gestaltung unserer Website) dient, erfolgt dieser auf Grundlage von § 25 Abs. 1 TTDSG nur mit Ihrer Einwilligung gemäß Art. 6 Abs. 1 lit. a DSGVO. Die Einwilligung ist jederzeit für die Zukunft widerrufbar.

Weitere Informationen zur Verarbeitung Ihrer personenbezogenen Daten und den einschlägigen Rechtsgrundlagen in diesem Zusammenhang können Sie den nachfolgenden Abschnitten zu den konkreten Verarbeitungstätigkeiten auf unserer Website entnehmen.

Data processing by visiting our website

When you visit our website, it is technically necessary for data to be transmitted to our web server via your internet browser. The following data is recorded during an ongoing connection for communication between your internet browser and our web server:

Visited domain
Date and time of the request
Page from which the file was requested
Access status (file transferred, file not found, etc.)
web browser and operating system used
P-address of the requesting computer
amount of data transferred
We collect the listed data in order to ensure a smooth connection to the website and to enable users to use our website comfortably. In addition, the log file is used to evaluate system security and stability as well as for administrative purposes. The legal basis for the temporary storage of the data or the log files is Article 6 (1) (f) GDPR. For reasons of technical security, in particular to prevent attempts to attack our web server, we may store this data for a short time. It is not possible for us to draw conclusions about individual persons based on this data. After seven days at the latest, the data is anonymized by shortening the IP address at domain level so that it is no longer possible to establish a link to the individual user. There is no evaluation of this data except for statistical purposes in an anonymous form. This data is not combined with data from other data sources.

Contact form and contact via email

If you send us inquiries via the contact form or e-mail, your details from the inquiry form or your e-mail, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. Under no circumstances will we pass on this data without your consent. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Article 6 Paragraph 1 Letter f GDPR and, if applicable, Article 6 Paragraph 1 Letter b GDPR, if your request is aimed at concluding a contract. Your data will be deleted after your request has been processed, provided there are no legal storage requirements to the contrary.

Cookies

Our website uses cookies, which are stored on your device by the browser and which contain certain settings for the use of the website (e.g. the current session). Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called session cookies, which are automatically deleted after the browser is closed. Other cookies remain stored on your end device until you delete them or the storage period expires. These cookies enable us to recognize your browser on your next visit.

In some cases, cookies are used to simplify website processes by saving settings (e.g. providing options that have already been selected). If personal data is also processed by individual cookies implemented by us, the processing takes place in accordance with Article 6 Paragraph 1 Letter b GDPR either to execute the contract or in accordance with Article 6 Paragraph 1 Letter f GDPR to safeguard our legitimate interests the best possible functionality of the website and a customer-friendly and effective design of the page visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. The cookie settings can be managed under the following links for the respective browser.

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Safari: https://support.apple.com/kb/ph21411?locale=de_DE
Opera: http://help.opera.com/Windows/10.20/de/cookies.html

You can also individually manage the cookies used for advertising by many companies and features. To do this, use the appropriate user tools, available at https://www.aboutads.info/choices/ or http://www.youronlinechoices.com/uk/your-ad-choices

Most browsers also offer a so-called "Do Not Track" function, which you can use to indicate that you do not wish to be "tracked" by websites. When this feature is turned on, the browser tells ad networks, websites, and applications that you do not want to be tracked for behavioral advertising and the like. Information and instructions on how to edit this function are available from the following links, depending on the provider of your browser:

Google Chrome: https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=de
Mozilla Firefox: https://www.mozilla.org/de/firefox/dnt/
Internet Explorer: https://support.microsoft.com/de-de/help/17288/windows-internet-explorer-11-use-do-not-track
Opera: http://help.opera.com/Windows/12.10/de/notrack.html
Safari: https://support.apple.com/kb/PH21416?locale=de_DE

In addition, you can prevent the loading of so-called scripts by default. NoScript only allows JavaScripts, Java and other plugins to run on trusted domains of your choice. Information and instructions on how to edit this function can be obtained from the provider of your browser (e.g. for Mozilla Firefox at: https://addons.mozilla.org/de/firefox/addon/noscript/).

Please note that disabling cookies may limit the functionality of this website.

Facebook Pixel

Diese Website nutzt zur Konversionsmessung der Besucheraktions-Pixel von Facebook. Anbieter dieses Dienstes ist die Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland. Die erfassten Daten werden nach Aussage von Facebook jedoch auch in die USA und in andere Drittländer übertragen.

So kann das Verhalten der Seitenbesucher nachverfolgt werden, nachdem diese durch Klick auf eine Facebook-Werbeanzeige auf die Website des Anbieters weitergeleitet wurden. Dadurch können die Wirksamkeit der Facebook-Werbeanzeigen für statistische und Marktforschungszwecke ausgewertet werden und zukünftige Werbemaßnahmen optimiert werden.

Die erhobenen Daten sind für uns als Betreiber dieser Website anonym, wir können keine Rückschlüsse auf die Identität der Nutzer ziehen. Die Daten werden aber von Facebook gespeichert und verarbeitet, sodass eine Verbindung zum jeweiligen Nutzerprofil möglich ist und Facebook die Daten für eigene Werbezwecke, entsprechend der Facebook-Datenverwendungsrichtlinie verwenden kann. Dadurch kann Facebook das Schalten von Werbeanzeigen auf Seiten von Facebook sowie außerhalb von Facebook ermöglichen. Diese Verwendung der Daten kann von uns als Seitenbetreiber nicht beeinflusst werden.

Die Nutzung von Facebook-Pixel erfolgt auf Grundlage von Art. 6 Abs. 1 lit. f DSGVO. Der Websitebetreiber hat ein berechtigtes Interesse an effektiven Werbemaßnahmen unter Einschluss der sozialen Medien. Sofern eine entsprechende Einwilligung abgefragt wurde (z. B. eine Einwilligung zur Speicherung von Cookies), erfolgt die Verarbeitung ausschließlich auf Grundlage von Art. 6 Abs. 1 lit. a DSGVO; die Einwilligung ist jederzeit widerrufbar.

Die Datenübertragung in die USA wird auf die Standardvertragsklauseln der EU-Kommission gestützt. Details finden Sie hier: https://www.facebook.com/legal/EU_data_transfer_addendum und https://de-de.facebook.com/help/566994660333381.

In den Datenschutzhinweisen von Facebook finden Sie weitere Hinweise zum Schutz Ihrer Privatsphäre: https://de-de.facebook.com/about/privacy/.

Sie können außerdem die Remarketing-Funktion „Custom Audiences“ im Bereich Einstellungen für Werbeanzeigen unter https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen deaktivieren. Dazu müssen Sie bei Facebook angemeldet sein.

Wenn Sie kein Facebook Konto besitzen, können Sie nutzungsbasierte Werbung von Facebook auf der Website der European Interactive Digital Advertising Alliance deaktivieren: http://www.youronlinechoices.com/de/praferenzmanagement/.

Sie können das Tracking über den Facebook Pixel auf dieser Seite unterbinden, indem Sie die Marketing Cookies unter 
https://csi-repair.com/cookies/ deaktivieren. 

Privacy policy for using the SnatchBot chatbot

This website offers its own chatbot for contacting you. This chatbot works on the basis of the tool SnatchBot. The provider is the Snatch Group Ltd. has its registered office at 8 Abba Eban Blvd, Herzliya Pituach, 46120 Israel. Israel is considered by the European Commission as a country that offers an adequate level of protection for personal data of citizens of EU member states.

EU-US Privacy Shield: SnatchBot Ltd. is a certified participant of the EU-US Privacy Shield Framework. SnatchBot Ltd. is committed to handling all personal information received from European Union (EU) member states in accordance with the Privacy Shield Framework in accordance with its applicable principles. For more information about the Privacy Shield Framework, visit the US Department of Commerce's Privacy Shield List.

The chatbot uses cookies, which are stored on your computer. To contact you via this chatbot, we store personal data about your request. Your IP address will be anonymized after processing and before storage. The chatbot cookies remain on your device until you delete them. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of our website may be restricted.

More information about SnatchBot's privacy policy can be found at:
https://snatchbot.me/brochures/PrivacyPolicy.pdf

You can also contact us for detailed questions via the following e-mail address:
support@snatchbot.me

Data transfer and recipients

Eine Übermittlung Ihrer personenbezogenen Daten an Dritte findet nicht statt, außer…

…wenn wir in der Beschreibung der jeweiligen Datenverarbeitung explizit darauf hingewiesen haben.

…wenn Ihre ausdrückliche Einwilligung nach Art. 6 Abs. 1 S. 1 lit. a DSGVO dazu erteilt haben,
the transfer according to Article 6 paragraph 1 sentence 1 lit. f GDPR is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
in the event that there is a legal obligation for the transfer according to Art. 6 Para. 1 S. 1 lit. c DSGVO and
insofar as this is necessary for the processing of contractual relationships with you in accordance with Article 6 (1) sentence 1 lit. b GDPR.
We also use external service providers for the processing of our services, which we have carefully selected and commissioned in writing. You are bound by our instructions and are regularly checked by us. With whom we may have concluded order processing contracts in accordance with Art. 28 GDPR. These are service providers for web hosting, the sending of e-mails and maintenance and care of our IT systems, etc. The service providers will not pass this data on to third parties.

Duration of storage of personal data

The duration of the storage of personal data is based on the relevant statutory retention periods (e.g. from commercial law and tax law). After the respective period has expired, the corresponding data is routinely deleted. If data is required to fulfill or initiate a contract or if we have a legitimate interest in further storage, the data will be deleted if they are no longer required for these purposes or if you exercise your right of revocation or objection.

Your rights

In the following you will find information on which data subject rights the applicable data protection law grants you in relation to the person responsible with regard to the processing of your personal data:

The right to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you can obtain information about the processing purposes, the category of personal data, the categories of recipients to whom your data was or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a Right to complain, the origin of your data, if not collected from us, and the existence of automated decision-making including profiling and, if necessary, meaningful information about their details.

The right, in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or incomplete personal data stored by us.

The right, in accordance with Art. 17 GDPR, to request the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or Defense of legal claims is required.

The right, in accordance with Art. 18 GDPR, to request the restriction of the processing of your personal data, insofar as you dispute the accuracy of the data, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you use them for you need to assert, exercise or defend legal claims or you have objected to processing in accordance with Art. 21 GDPR

The right, in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible.

The right to revoke your consent given to us in accordance with Art. 7 Para. 3 GDPR at any time with effect for the future.

The right to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of the federal state of our registered office specified above or, if applicable, that of your usual place of residence or work.

Right to revoke granted consent in accordance with Art. 7 Para. 3 GDPR: You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately, unless further processing can be based on a legal basis for processing without consent. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation;

Right to object

If your personal data is processed by us on the basis of legitimate interests in accordance with Article 6 Paragraph 1 Sentence 1 lit. f GDPR, you have the right under Article 21 GDPR to object to the processing of your personal data, insofar as this reasons arising from your particular situation. Insofar as the objection is directed against the processing of personal data for the purpose of direct advertising, you have a general right of objection without the need to state a particular situation.

If you would like to make use of your right of revocation or objection, an e-mail to office@getecsi.de is sufficient

Changes to our privacy policy
We reserve the right to adapt or update this data protection declaration if necessary, taking into account the applicable data protection regulations. In this way we can adapt them to the current legal requirements and take changes in our services into account, e.g. B. when introducing new services. The most current version applies to your visit.

Stand dieser Datenschutzerklärung: 04.04.2024